Support

How does Pulse150 work?

Build a session from four blocks, hit play, and train on the clock — hard effort, then deliberate recovery, alternating through every block. No rep counting; everything is time-based. Audio cues call each interval so you never have to watch the timer.

Is it for beginners?

No. Pulse150 is high-intensity interval training built for people who already train. Always consult a qualified healthcare professional before starting any new exercise programme, and stop if you feel pain, dizziness, or shortness of breath.

How do I cancel my subscription?

Subscriptions are billed through the App Store or Google Play, so you cancel there:

• iPhone / iPad: Settings → tap your name → Subscriptions → Pulse150 → Cancel Subscription.
• Android: Play Store → profile → Payments & subscriptions → Subscriptions → Pulse150 → Cancel.

You keep premium access until the end of the current billing period.

How do I restore a purchase?

Open the app, go to the premium/paywall screen, and tap Restore Purchases while signed in to the same App Store or Google account you bought with.

Can I get a refund?

Refunds are handled by Apple and Google under their respective policies — we can't issue them directly. Request one through reportaproblem.apple.com (Apple) or the Play Store order history (Google).

How do I delete my account?

In the app: Settings → Delete Account. This permanently removes your account and associated data. You can also request deletion at pulse150.app/account/delete.

How is my data handled?

See our Privacy Policy for exactly what we collect and why, and our Terms & Conditions for the rules of use.

Audio cues or background music stopped

Make sure the app has notification/audio permissions and that Silent Mode isn't muting media. If your music app was interrupted, reopen it and press play — Pulse150 mixes with background audio but some apps need a manual nudge to resume.

Something else?

Email support@pulse150.app with a description and a screenshot if you can. We'll get back to you.